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Privacy policy

 

Your privacy is important to us. This policy includes information about how we collect, use, protect, or otherwise handle your Personally Identifiable Information (PII) on this website.

What personal information do we collect from the people who visit our blog, website, or app?

  • Your name
  • Email address
  • Phone Number
  • Mailing address
  • Credit card information
  • Demographic information
  • Other details to help you with your experience

When do we collect information?

  • When you place an order.
  • Interact with us on social media.
  • Subscribe to a newsletter.
  • Sign up for contests, surveys, quizzes, pop-ups, etc.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use other site features in the following ways:

  • To improve our website to make it easier to use.
  • To give you a better customer service experience.
  • To quickly process your transactions.
  • To send periodic emails regarding your order or other products and services.
  • To send periodic sms regarding offers and news.

How do we protect visitor information?

  • Our website is scanned on a regular basis for security holes and known vulnerabilities so your visit is as safe as possible.
  • We use regular Malware Scanning.
  • Your personal information is contained behind secured networks and it’s only accessible by a limited number of people. They have special access rights and they’re required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
  • We implement a variety of security measures when a user places an order to maintain the safety of your personal information.
  • All transactions are processed through a gateway provider and they’re not stored or processed on our servers.

Third Party Disclosure

We don’t sell, trade, or otherwise transfer to outside parties your personally-identifiable information unless we provide you with advance notice. This doesn’t include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information to comply with the law, enforce our site policies, or protect ours or other’s rights, property, or safety.

Third party links

We don’t include or offer third-party products or services on our website. We have implemented the following:

• Demographics and interests reporting

Third-party vendors like Google use first-party cookies (such as the Google Analytics cookies) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Opting out

Users can set preferences for how Google advertises to you using the Google Ad Settings page. You can also opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on.

Terms of Product Use

The advice on our website is not to be substituted for professional medical advice. This website is solely an online store for the distribution and sale of beauty and cosmetic products. We recommend that you consult your medical practitioner prior to using any of the products sold on our website to determine if they are suitable for you.

Please follow the guidelines of use for each product. These guidelines can be found on both the product page on our website, and on the packaging of each product.

Your GP or healthcare practitioner should be consulted if you have any medical questions that need to be addressed. We make no guarantees about the results of your use of the product as results will vary for each individual user. The testimonials and reviews published on this website or about our products or Service on any other platform are the opinions of the authors only and are not medical or scientific opinions.

Lost Parcels

Bella Forever accepts no responsibility for lost packages in this case: if the wrong address information is inputted into the checkout page when an order is placed on the website, and as a result, a parcel is sent out then returned back to us, it is the customer’s responsibility to pay for the product to be re-sent to the correct address.

Refunds/Returns Policy

Bella Forever will accept all refunds or replacement requests. 30 Days Guarantee Policy. The product must not have been totally used and the packaging must not have been damaged. If the packaging is damaged in any way or if the product has been used more than once, you will not be entitled to a refund or replacement.


Questions

If you have any queries in regard to these Terms please contact us on info@bellaforever.co.uk

Company Name: Bella Forever Ltd
Company Number: 13137753
Registered Address: 9 Limes Avenue, CV37 9BQ

SMS Communications

Collection and Use of Information

We may collect your mobile phone number to provide you with SMS notifications and updates. By providing your mobile phone number, you consent to receive SMS messages from us, which may include alerts, promotional offers, and other relevant information related to our services.

Opting Out

You may opt-out of receiving SMS messages from us at any time by following the instructions provided in the SMS messages or by contacting our customer service team. Standard message and data rates may apply to any SMS communications. If you choose to opt-out, you will no longer receive SMS notifications, but you may still receive important updates through other means.

Information Security

We take the security of your personal information seriously. We implement various security measures to protect your mobile phone number and other personal data from unauthorized access, use, or disclosure. However, please note that no method of transmission over the Internet or method of electronic storage is completely secure.

Sharing of Information

We do not sell, trade, or otherwise transfer your mobile phone number to outside parties without your consent, except as described in this privacy policy. We may share your mobile phone number with trusted third parties who assist us in operating our website, conducting our business, or providing services to you, as long as those parties agree to keep this information confidential.

Changes to This Policy

We may update this SMS privacy policy from time to time. We will notify you of any significant changes by posting the new policy on our website or by sending you a notification via SMS. Your continued use of our services after any changes to this policy will constitute your acceptance of such changes.

Contact Us

If you have any questions or concerns about our SMS communications or this privacy policy, please contact us at info@bellaforever.co.uk.

Klarna
In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.